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FAQS

FREQUENTLY ASKED QUESTIONS

1.

RETURN POLICY:

We understand that you may change your mind from time to time, and we want you to be 100% satisfied with your purchase! We offer exchanges and returns for your SDS products within 14 days of your purchase date. Shipping charges are not refundable.

*Detox pearls are final sale.

2.

BOOKINGS: CANCELLATION POLICY

There is a 24HR cancellation policy for all facial and detox session appointments. Credit card information will be requested upon booking appointments and will not be charged unless cancellation policy is broken. Cancelling within the 24HR policy timeframe means your card will be charged a fee of $25. Cancelling within 2HRS of appointment and no-shows will be charged the full amount.  

3.

RETURN ORDER FORM:

Request an ROF by emailing us at spiritualdetoxshop@gmail.com and provide us with either your order Confirmation Number (for orders placed online) or Invoice Number (for orders placed via phone) and which item you wish to return. The merchandise does not have to be physically received back at the Spiritual Detox Shop within 14 days, but it does have to be in the possession of the shipper (along with the valid ROF).

4.

TRACKING YOUR RETURN:

We recommended that you send the merchandise back in a padded envelope and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of Spiritual Detox Shop to replace it.

 

Please Return To:

Spiritual Detox Shop

525 71st street Unit 415294

Miami Beach, FL 33141

5.

REFUNDS:

Once we receive your return, and it has been processed, we will refund your money back to your original method of purchase within 48 hours. Please note, returns do take us 3-10 business days to process upon reaching our facility. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

6.

SHIPPING:

If you order Monday- Friday your order is shipped the next business day. 

If you order Friday after 10am- Sunday, your order will be shipped on Monday.

Once orders have shipped they take between 1-3 business days for domestic delivery USPS Priority.

If ordering in internationally orders take 6-20 business days via DHL if you choose International packet plus. If you choose DHL Express it's 2-4 business days.

**Due to Coronavirus pandemic please be patient as there may be delays**

7.

TERMS & CONDITIONS:

Please acknowledge that your shipping address is correct before paying.

Please understand that our products do not guarantee a cure for any medical condition or disease. (Not FDA approved)

If ordering internationally, you understand that you may be subject to your countries taxes and duties. You also understand and have read the shipping times for your order.

We are not responsible for incorrect addresses or changing the order once placed. All orders are final.

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